Call Center Representative

  • location: Fort Worth, TX
  • type: Temp to Perm
  • salary: $17 per hour
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job description

Call Center Representative

A large financial institution is hiring multiple Inbound Customer Service Reps in Fort Worth!

CALL CENTER REPRESENTATIVE
Pay: $17/hr
Location: Fort Worth, TX 76155
Schedule: Training - TBD, After Training - M,T,W, F, S (off Thursday and Sunday) 1:00 pm - 10:00 pm
Start: 3/23/20

Responsibilities:
- Assists customers with questions or issues regarding their accounts received via phone and/or correspondence
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Uses computerized system for tracking, information gathering, and/or troubleshooting
- May require advanced knowledge of the organization, products and/or services
- May research issues or transfer to a research function
- May involve cross selling or up selling of other financial products
- Handles customer calls with somewhat more complexity

Working hours: 1:00 PM - 10:00 PM

Skills:
- Must have good communication and problem-solving skills
- 2-4 years of experience in customer service, call center environments

Education:
Associate

Experience:
Entry Level

Qualifications:
- Computer proficiency - experienced navigating multiple screens and systems simultaneously
- Experience in financial services preferred


If interested and qualified, please send resumes to abigail.lindauer@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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