Finance Customer Service Professional

  • location: Roanoke, TX
  • type: Temporary
  • salary: $17 per hour
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job description

Finance Customer Service Professional

Randstad is looking to hire customer service professionals for a major financial firm in Westlake! Please see below for details:

Pay: $17/hr
Location: Westlake TX 76262
Duration: Temporary, high volume throughout tax season. Can apply within for top performers
Schedule: 4x10 - Monday, Tuesday, Friday, Saturday - 7:30 am - 6:00 pm

Responsibilities:
Workers will handle customer calls to regain web access to their accounts by resetting or verifying web credentials
Will also assist clients with providing security codes and updating contact information
Protecting both client and account information is of the highest priority
High level of efficiency is expected while providing world class customer service experience
Volume: 40-50 calls/day on average; 60-70 calls on busier days
Calls will be monitored

Working hours: 8:00 AM - 5:00 PM

Skills:
Flexibility is a key aspect of this role and must be equally comfortable with de-escalating high stress client interactions as well as having the ability to network, and research to resolve client issues

Education:
No Degree Required

Experience:
Experienced

Qualifications:
Requires previous customer service and data entry experience with a high degree of accuracy
Must be articulate, have a pleasant telephone manner and excellent verbal and written skills
General PC skills required including experience with MS Office applications
Proficient with basic internet and browsing troubleshooting, comfortable with mobile device applications


Qualified and interested candidates, please send updated resumes to abigail.lindauer@randstadusa.com for consideration with the subject "Westlake: PW Reset"

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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