Call Center Representative

  • location: Brea, CA
  • type: Temp to Perm
  • salary: $17 per hour
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job description

Call Center Representative

Randstad is currently interviewing candidates for a temp to hire opening for Financial Call Center Representatives!

Responsibilities:
Responsible for taking inbound calls from customers, verifying account information and identifying the customers needs.
Specialists will be well versed in products and services and will be able answer customers inquiries that may include balance, funds transfers, stop payments, fees, and claims.
Specialist will take ownership to resolve customer complaints and drive customer satisfaction and the likelihood to recommend to others

Working hours: 6:00 AM - 8:00 PM

Skills:
Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients' financial lives
Commitment to excellent attendance and proven reliability and can work the agreed upon schedule
Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays
Communicates effectively and confidently with all clients to make their financial lives better
Ability to engage with clients - begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport, and handle objections
1+ year of customer/client service experience, including experience handling difficult client situations

Education:
High School

Experience:
Experienced

Qualifications:
High School Diploma or equivalent
1+ years of customer service experience
Ability to multi-task and work in a fast paced call center environment


Please upload your resume for consideration!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
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