Windows Migration Technician
As a Migration Technician you will be responsible for the migration project from Windows 7 to Windows 10 and provide support for technical / IT configuration or troubleshooting issues.
??? You, will perform Windows 10 migration for devices and end users
??? Will partner with local and remote users to complete migration from Windows 7 to Windows 10
??? Support users in all fashions: walk-up, desk visit, telephone / help desk styles of support
??? Follows customer personal computer system hardware and software specifications based on instructions supplied
??? Troubleshoots malfunctioning units on setup, using efficient problem-solving techniques and departmental procedures
??? Works with Corporate Help Desk to solve difficult problems or configurations
Working hours: 8:00 AM - 5:00 PM
--Must have 2+ years' experience in IT support and Windows 10 operating systems in a corporate setting
--Experience with migrations and/or refreshes highly preferred
--CompTIA A+ certification preferred and/or a directly relevant AA / AS Degree
--Certification in relevant IT products / technologies a plus
--Focus on providing exceptional customer service
No Degree Required
??? Ability to communicate effectively in English both written and verbal with key stakeholders, leadership, partners, team members, other organizations, and customers
??? Sound understanding of customer support, operations, and processes with a desire and enthusiasm to serve customers
??? Working knowledge of the Microsoft Office application suite including MS Outlook
This is a 3 month contract in Westford.
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