This position reports into Surety Operations and is responsible for partnering with their assigned Underwriters to service their agents and accounts. This position is also responsible for processing transactions that come through our workflow management system. Transactions include new business, adjustments, cancel/rewrites, cancellations, renewals, WIPs, and financials. The Surety UA is also responsible for working with Agency Accounting to research and resolve billing discrepancies and aged items. They partner with assigned UWs to coordinate collection efforts on overdue premium balances, bond # discrepancies, and any other items that may require UW and/or agency involvement.
Whats in it For You?
- Career Development: 6 month assignment with Randstad and the potential for extension based on client business needs. Position offers comprehensive job training and continued mentorship ongoing.
- Flexible schedule: 8:30am-5:00pm Mon-Fri; minimum 38.75 hours per week
- Benefits: Yes, Randstad offers major medical insurance, dental, vision, and 401K.
-Forwards specific requests to the workflow management system, manages work within the system, and completes work items timely to ensure accurate production and service data.
-Handles rush / escalated requests from assigned UWs, Team Leads or Senior UA
-Processes new business, adjustments, cancel/rewrites, cancellations, renewals, WIPS, and financials for both Contract and Commercial bonds, at both the transactional and account level, within specified guidelines.
-Processes transactions based on error and exception reports generated at various times during the month.
-Works closely with Agency Accounting to research and resolve billing discrepancies. Works closely with assigned UWs to coordinate collection efforts on overdue premium. Escalates aged items, as appropriate.
-Conducts bond number audits monthly and partners with Senior UAs to resolve any discrepancies identified. Escalates aged items, as appropriate.
-Responds timely to inquiries from internal and external parties and assists with issue resolution.
-Escalates all issues to Team Lead timely.
-Performs all tasks with high quality within established service standards.
-Updates bond configurations, as needed.
-Communicates with individuals across the organization effectively and develops relationships.
-Identifies opportunities for improvement and provides recommendations.
Working hours: 8:30 AM - 5:00 PM
-Maintains service levels consistently.
-Maintains high level of accuracy.
-Receives positive feedback from internal and external customers.
-Adaptive to change.
-Accepts personal accountability for all aspects of the position.
-Accepts feedback and constructive criticism from Team Leads and Senior UAs
-Associates degree or Bachelors degree preferred.
-2+ years related experiences (Surety, insurance, customer service, processing, etc.).
-Solid desk management skills.
-Attention to detail.
-Excellent customer service skills.
-Strong computer skills, including email, Windows, desktop navigation, etc.
Physical Demands and Work Environment:
-Ability to use a personal computer and other standard office equipment.
-Ability to sit and/or stand for extended periods (80-95%).
-Ability to work in a fast paced environment.
-Limited travel as necessary and required to perform above functions.
Please apply within and send your most updated resume to on-site Account Manager, Ashley Piascik to email@example.com
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance. City of Los Angeles' Fair Chance Initiative: We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.