Customer Care Specialist

  • location: Rancho Cordova, CA
  • type: Temp to Perm
  • salary: $15 per hour
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job description

Customer Care Specialist

Large corporate client is seeking several bilingual candidates for customer care positions in Rancho Cordova, CA. Candidates must have the ability to speak English and Spanish.

Responsibilities:
Responds to telephone inquiries and reservation requests using standard scripts and procedures.
Gathers information, researches/resolves inquiries.
Communicates appropriate options for resolution in a timely manner.
Informs customers about services available and assesses customer needs.
Escalates inquiries to appropriate staff as required.
Responds to voice mails left after hours.
Escalates calls with issues requiring more in-depth research to the Subject Matter Experts.
Respond to IM and email based communication

Working hours: 8:00 AM - 5:00 PM

Skills:
Strong Customer Service Background and skills
Minimum six months experience in customer service/call center environment
Strong telephone skills including inbound and outbound calls

Education:
High School

Experience:
Entry Level

Qualifications:
Articulate, customer focused and possess proper telephone etiquette
Demonstrated computer proficiency and the ability to maneuver and navigate between computer screens and programs
Bilingual: English & Spanish


Candidates to start once screenings clear.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
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