Customer Care Specialist
Large corporate client is seeking several bilingual candidates for customer care positions in Rancho Cordova, CA. Candidates must have the ability to speak English and Spanish.
Responds to telephone inquiries and reservation requests using standard scripts and procedures.
Gathers information, researches/resolves inquiries.
Communicates appropriate options for resolution in a timely manner.
Informs customers about services available and assesses customer needs.
Escalates inquiries to appropriate staff as required.
Responds to voice mails left after hours.
Escalates calls with issues requiring more in-depth research to the Subject Matter Experts.
Respond to IM and email based communication
Working hours: 8:00 AM - 5:00 PM
Strong Customer Service Background and skills
Minimum six months experience in customer service/call center environment
Strong telephone skills including inbound and outbound calls
Articulate, customer focused and possess proper telephone etiquette
Demonstrated computer proficiency and the ability to maneuver and navigate between computer screens and programs
Bilingual: English & Spanish
Candidates to start once screenings clear.
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