Customer Service Representative

  • location: San Antonio, TX
  • type: Temporary
  • salary: $15 per hour
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job description

Customer Service Representative

Do you have experience handling a large call volume daily? Are you eager to help customers resolve problems? If so, we have an opportunity and would like to speak with you! Please submit your application today!

Location: Northwest San Antonio
Pay Rate: $15/hour
This is a long term temp position that could result in a permanent role.
Spanish speaking reps...encouraged to apply!!

Responsibilities:
Candidate will contribute to the success of the company by building customer loyalty. Candidate will receive a large amount of phone calls from customers regarding their home mortgage payments and payoffs. Candidate must complete a training program for 8 weeks. Training program is Monday - Friday 8am to 5pm. Once training is completed the candidate will be assigned a shift between 7:00am and 8:00pm. One Saturday will be included with one weekday off.

Working hours: 8:00 AM - 5:00 PM

Skills:
- Responding to telephone inquiries using standard scripts and procedures
- Gathering information, researching/resolving inquiries and logging customer calls
- Communicating appropriate options for resolution in a timely manner
- Informing customers about services available and assessing customer need
- Maintaining customer records by updating account information

Education:
No Degree Required

Experience:
Experienced

Qualifications:
- Excellent communication skills
- Good job tenure; no job hopping
- Passion for working with people
- Ability to multi-task and document calls with proper notation
- Ability to listen effectively and show patience while working with customers
- 2 professional references of past supervisors that Randstad may contact directly
- Agree to background check


Randstad Staffing is a leading staffing employer for Office and Administration positions in San Antonio.?? Randstad places quality employees in temporary and permanent positions with our clients each day.?? If you believe this position is ideal for you, apply online, attach your resume in MS Word and a recruiter will review your information and contact you if your background is a match for this great opportunity.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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