Seeking 10 Collections reps for Brea, CA office to start on 04/20/2020
The Collector works in the Collections and Recovery Operations environment and has more advanced experience with multiple products and stages of delinquency, including recovery.
This role can work in any stage of delinquency and it can work in multiple stages of delinquency or across multiple product types.
They work in environments requiring advanced collections and recovery problem solving, negotiations, and coaching skills.
They conduct special research and other project assignments as needed.
Primary responsibilities are collections, customer service, and other loss mitigation and recovery activities.
Contacts delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan/credit card accounts. In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements. Works an established list of accounts on an automated collections system and/or auto-dialer.
The Collector has greater coaching experience as well as greater administrative responsibilities and account maintenance responsibilities.
They understand regulatory and compliance requirements that apply to Collections and are able to work within these guidelines.
Working hours: 8:00 AM - 8:00 PM
1-2 years of call center/collections preferred
Resource is required to be on the assignment for the required hours as specified in the job description. Forty hours per week is the expectation in the absence of specified hours. Attendance and punctuality are essential components of the position; therefore, unexcused absences and tardiness could result in dismissal.
High School Diploma
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