The Santa Clara location for a well-known metal manufacturing corporation is looking for an account coordinator to support their office. They are looking for an outgoing, dedicated, and detailed oriented individual to work alongside their outstanding customer service team. This is a contract to hire position and they are looking for someone long term.
Duties and Responsibilities:
- Manage multiple customer accounts
- Create and process customer orders
- Entering in customer contact and order information into order management database
- Provide information about pricing of products and services offered, and quoting order requests
- Coordinate with the rest of customer service team on current and new client accounts
- Answering high volume inbound calls/emails in a timely manner
- Listen and understand customer requests, questions, and complaints
- Opportunities to actively listen and resolve customer issues
Working hours: 8:00 AM - 5:00 PM
- 1-2+ years of experience in a customer service or account coordinator position
- Strong ability to actively listen and communicate solutions
- Friendly, upbeat, positive attitude and willing to help
- Ability to multi-task and make quick decisions
- Available to provide backup for other departments
- Comfortable to work in high volume and very paste environment
- Excellent prioritizing and time management skills
- Excellent problem solving skills
- Able to type 45 WPM +
- Experience with MS Excel who knows how to create spreadsheets
- Excellent communication skills both written and verbal
- Bachelor's Degree preferred
- Must be eligible to work in the United States
- Must be 18 years or older
- Temporary to hire position
- Monday- Friday (9:00am- 5:00pm)
- All candidates are eligible for benefits including but not limited to: Medical PPO, Dental, Vision, and 401K.
For immediate consideration submit your resume to Ashley Cube at Ashley.email@example.com. We look forward to speaking with you further!
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