Call Center Representative Inbound

  • location: Denver, CO
  • type: Temp to Perm
  • salary: $14 - $17 per hour
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job description

Call Center Representative Inbound

Has the economic impacts of of the recent Coronavirus pandemic affected you? Are you a restaurant/hospitality worker that has been displaced by the recent closures? We want to speak with you!

Denver Randstad is conducting business as usual, despite a rapidly changing employment market. We are seeking customer service professionals, restaurant and hospitality workers, and retail associates for call center/customer service positions throughout the Denver metro. This could be the perfect opportunity for you to get into an office professional environment and leave the hospitality business behind!

Responsibilities:
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels (chat, email, and phone).
Acknowledging and resolving customer complaints.
Researching issues and following up with outbound calls to customers.
Learning about and knowing products/services inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints in the CRM (Customer Relationship Management software)
Communicating and coordinating with colleagues as necessary.
Attending meetings and training sessions, and providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.

Working hours: 7:00 AM - 7:00 AM

Skills:
Some skills you will need:
Basic to intermediate computer skills
Microsoft Office experience (Word, Excel, Outlook, etc.)
CRM experience a plus (example: Salesforce)
Multitasking
Attention to detail
Customer service
Willingness to learn (new procedures, new software, etc.)

Education:
High School

Experience:
Entry Level

Qualifications:
High school diploma or equivalent
Bachelor's degree a plus
Drug test and background check may be required, depending on the role


Please apply with your current and up-to-date resume, and one of our recruiters will reach out to you ASAP!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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