Tech Support

  • location: Charlotte, NC
  • type: Temp to Perm
  • salary: $15 per hour
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job description

Tech Support

Work schedule: day time hours like 8-5 or 9-6 (haven't solidified yet)
Duration: 12 months
Pay rate: $15.00

Responsibilities:
This role is to help with a project of installing new cameras at the branch level. The candidate will act as technical support for the technicians installing the cameras.
Takes and places calls (all calls are different) - Varies daily on the amount

Working hours: 8:00 AM - 6:00 PM

Skills:
Process:
Call comes in
Fills in templates
Sends notification out to entire continuity team
Next steps dependant upon the issue
Final steps - Senior analyst takes it and moves from here (for police/FBI situations)

Education:
High School

Experience:
Entry Level

Qualifications:
Minimum of High school diploma or equivalent
1 year of call center experience
1 year of customer service experience


Please apply online with updated resume. Thank you!

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