Call Center Specialist Inbound
Would you like to join an organization that is interested in your professional development and success? We are currently looking for exceptional professionals who have a natural love for cars to service a high-end automotive account. If you like the idea of dressing down for work, you will enjoy the casual dress code. Additionally in this role you can expect weekly pay and a Randstad employee on-site. If you have a positive, professional demeanor and understand the importance of making and keeping loyal customers happy, this opportunity is perfect for you!
This is a call center that is open 7 days a week for 24 hours. You must have open availability and ability to work on weekends.
As a Call Center Specialist you will answer incoming calls, and emails from customers for researching solutions, taking bill payments, processing orders, reviewing options, and troubleshooting issues. In addition, you will document information into a client system to track customer interactions and solutions.
Assist Customers with the Following (Automotive):
-Roadside assistance (dispatch if needed)
-Setting up applications in the new vehicles
-Conducting surveys with the customers
-Promote new products and features
Working hours: 12:00 AM - 12:00 PM
-Respond to customer phone and email inquiries in a prompt, courteous and concise manner.
-Review customer accounts and identifies options that meet their current needs.
-Answer customer questions and assists in problem resolution.
-Accurately document all customer interactions in clear and thorough detail.
-Good problem-solving and conflict resolution skills
-Excellent listening and communication skills
-Ability to diffuse emotional situations
-Must have 1 year or more of experience in a Call Center setting or equivalent experience in the Automotive industry
-Willing to submit to drug screen and background check
-Associates Degree, preferred
-Excellent writing skills (use of formal/correct grammar)
-Ability to promote new products through up-selling
-Fluent written and verbal communication in English
-Must be able to work flexible schedules, including weekends
Apply online today!
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.