Bilingual Support Specialist

  • location: Chandler, AZ
  • type: Temp to Perm
  • salary: $16.25 per hour
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job description

Bilingual Support Specialist

Start date: June 1st
Schedule: Mon-Fri; 11:30am-8:00pm, Sat 6am-6pm
Training schedule: M-F, 8-5pm OR 11:30-8pm (need flexibility)
Address: Chandler, AZ 85286
Pay: $16.25/hr
Duration: 6 months, temp to perm

Credit Card Department:
- Resolving complex inquiries and complaints from internal and external customers, 70 calls per day
- Processing complex transactions on-line involving some data entry
- When customers call in regarding their credit card offers, performing extensive research to resolve any issues with the process
- Providing guidance and assistance to less experienced representatives either on the spot and/or via telephone while navigating 5 different internal systems
- Providing training on policies and procedures, new or enhanced services and/or procedural changes

Working hours: 11:00 AM - 8:00 PM

- Ability to work in a fast paced environment
- Attention to detail
- Computer skills
- Critical thinking

No Degree Required

Entry Level

- Spanish is a plus but successful candidates do not need to be bilingual
- Call center experience
- Financial/banking experience
- Call escalation experience
- Positive and confident personality
- Good tenure

If you're interested in this opportunity, please send the most recent copy of your resume to with the subject line "CREDIT CARD CHANDLER"

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