Bilingual Support Specialist

  • location: Chandler, AZ
  • type: Temp to Perm
  • salary: $16.25 per hour
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job description

Bilingual Support Specialist

Start date: June 1st
Schedule: Mon-Fri; 11:30am-8:00pm, Sat 6am-6pm
Training schedule: M-F, 8-5pm OR 11:30-8pm (need flexibility)
Address: Chandler, AZ 85286
Pay: $16.25/hr
Duration: 6 months, temp to perm

Responsibilities:
Credit Card Department:
- Resolving complex inquiries and complaints from internal and external customers, 70 calls per day
- Processing complex transactions on-line involving some data entry
- When customers call in regarding their credit card offers, performing extensive research to resolve any issues with the process
- Providing guidance and assistance to less experienced representatives either on the spot and/or via telephone while navigating 5 different internal systems
- Providing training on policies and procedures, new or enhanced services and/or procedural changes

Working hours: 11:00 AM - 8:00 PM

Skills:
- Ability to work in a fast paced environment
- Attention to detail
- Computer skills
- Critical thinking

Education:
No Degree Required

Experience:
Entry Level

Qualifications:
- Spanish is a plus but successful candidates do not need to be bilingual
- Call center experience
- Financial/banking experience
- Call escalation experience
- Positive and confident personality
- Good tenure


If you're interested in this opportunity, please send the most recent copy of your resume to zie.weathers@randstadusa.com with the subject line "CREDIT CARD CHANDLER"

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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