Pharmacy Call Center Rep

  • location: Franklin, TN
  • type: Temp to Perm
  • salary: $17 per hour
easy apply

job description

Pharmacy Call Center Rep

Randstad Non-Clinical Healthcare is seeking a Pharmacy Customer Service/Pharmacy Technician Specialist. Looking for candidates with medical and/or pharmacy insurance claims experience. (Candidates coming from retail pharmacy or call center pharmacy). You will be handling calls from customers/patients in regards to medication.

Title: Pharmacy Call Center Rep
Pay Rate: $16.50/hr
Temp to Hire - Based on Performance
Training: M-F 8:00am - 4:30pm - 2 Weeks
Working Hours, M-F 9:30am-6:00pm
Start: June 1st, 2020
Location: Franklin, TN 37067

Responsibilities:
--Verifies insurance coverage by phone or online for all new patients and/or changes in coverage.
--Initiates prior authorizations
--Reaches out to clinic staff regarding prior authorization information
--Contacts all new patients (via telephone) to verify the amount(s) that will be paid out-of-pocket/co-pays.
--Maintains confidentiality of information at all times.
--Assists patients with understanding their pharmacy benefits and available resources.
--Educates patients regarding availability of alternative insurance options, such as providing Medicare part D assistance and education.
--Assists when insurance coverage changes between companies or to Medicare, and/or refers patients to a social worker.
--Answers patients?? questions regarding insurance coverage.
--Refers escalated questions/situations to supervisor or appropriate department (such as Billing to address a Billing error), or if a patient wants to opt out of the program.
--Enters patient insurance information under the patient??s account in the pharmacy data system.

Working hours: 9:30 AM - 6:00 PM

Skills:
.

Education:
High School

Experience:
Experienced

Qualifications:
--HS Diploma or Equivalent
--Prior experience with medical and/or pharmacy insurance claims
--Pharmacy Technician Certification a plus!
--Retail/Call Center Pharmacy a plus!


.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
easy apply

get jobs in your inbox.

sign up
{{returnMsg}}

related jobs