Inbound Customer Service - HVAC
Randstad Staffing is seeking dynamic individuals for a customer service position with our client in Richardson, Texas.
This entry level position is a non-traditional customer service position with an international company dedicated to innovation in the HVACR industry for over 120 years.- We are a diverse team with simple values - Integrity, Respect, and Excellence.- We provide a learning environment with a support network of coaches and mentors. Your development and overall success is very important to us.- The experience and knowledge obtained from this position is a solid foundation for those looking to advance within the organization.- If you want to join an organization committed to employee development and recognition, involved in local communities and focused on delivering the best customer service in the industry this is the position for you.
This contract to hire opportunity is paying $18 per hour with quarterly performance and sales based incentives.
** This position typically pays $18 per hour but due to current economic conditions the starting pay rate will be $16.92.
This position will be a work from home opportunity until further notice. There will be a online training class and calls will be taken from home. You must be able to support a work from home opportunity.
Working hours: 8:30 AM - 6:30 PM
The ideal candidate will interact with industry professionals by phone or email and be responsible for parts selection, product recommendations, add on selling, order placement, tracking shipments and initiating returns.?? Maintaining customer relations is a vital part of the job and candidates must be able to go the extra mile to assure customer satisfaction.
-?????? College degree or equivalent experience
-?????? Excellent verbal and written communication skills
-?????? Inbound and outbound selling experience
-?????? Above average computer skills
-?????? Must be able to work any eight hour shift between 8:30AM and 6:30 PM, Monday through Friday
-?????? High attention to detail with an ability and drive to follow through to completion
-?????? Asks for and accepts feedback with a positive attitude
-?????? Recognizes and recommends areas needing improvement and takes action
-?????? Sensitive to others needs with the ability to adapt communication style to match the customer
-?????? Enjoys working in a fast-paced, goal-oriented team environment
-?????? Technical aptitude
-?????? HVAC experience is a plus
***SALES is part of this job, if you are uncomfortable upselling then this job is not for you.***
This contract to hire opportunity is paying $16 per hour with quarterly performance and sales based incentives.
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.