Inbound Customer Service Specialist 2

  • location: Phoenix, AZ
  • type: Temp to Perm
  • salary: $15 - $16 per hour
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job description

Inbound Customer Service Specialist 2

These positions are on the Education Financial Services team to support school loans leading up to the next school year - expecting school loan consultants to support this work

Responsibilities:
Folks on this team are a 1st point of contact and take calls mostly from students and some parents for a variety of items including but not limited to: facilitating the origination/application process, help customers apply to be a cosigner, answer various questions regarding school loans, provide application updates, provide application next steps, request additional info as needed to complete the loan, transfer calls to the appropriate person if the item does not fall within their scope, consolidation of loans, etc.
Talent will have access to a ??process?? portal that is basically a library showing various situations and what to do in those situation
Will be expected to document calls, navigate various systems to gather info, provide updates, etc
Call volume is estimated between 30-50+/day per person

Working hours: 8:00 AM - 4:30 PM

Skills:
minimum of 6+ months of customer service experience
Those with personalities that are eager to help others
Analytical & excellent attention to detail
Effective written and verbal communication skills
Reliable and will commit to the schedule
Ability to multitask/experience navigating computers - will use multiple systems, expected to notate updates in system and speak and type simultaneously

Education:
High School

Experience:
Experienced

Qualifications:
HS Diploma or equivalent
Customer Service Experience
Proficient MS Office


Please apply to this job posting and send your resume to abigail.lindauer@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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