Customer Service Representative
Seeking Customer Service Reps to work in a local call center (***will most likely start off working from home***)
Under moderate supervision, provides timely, accurate and responsive information and service to policyholders and agents for limited Personal lines products, plans and programs. May independently solve problems of limited scope and complexity. Identifies, analyzes, and owns customer billing needs to ensure high customer satisfaction, growth and retention of business.
-Provides excellent customer service by responding promptly to all inbound customer calls regarding personal lines policies, limited by geographic area and line.
-Builds rapport with each customer. Listens to customers' requests and inquiries. Works to retain policyholders who inquire about canceling through open listening, policy review of customer issues, and escalation to the appropriate team if necessary.
-Processes billing transactions accurately and within Customer Response Center established time standards.
-Identifies, understands and interprets customer needs to implement resolutions and makes recommendations for best billing options according to customer??s needs. .
-Understands aspects of billing systems as it pertains to policy coverage. Identifies and communicates transactions and impact to payments. Evaluates and makes decisions regarding exceptions to payment plan and fees. Makes alternate payment arrangements with customers and interacts with billing system to reflect arrangements. Manages and utilizes time effectively to ensure department meets required service levels for improved customer satisfaction results.
Working hours: 7:00 AM - 5:00 PM
- Utilizes on-line reference materials to provide confident, accurate, and efficient information. Develops and maintains product, procedural and technical systems knowledge.
- Utilizes technical systems, effectively and efficiently, including desktop, call center specific phone systems and the internet.
- Supports and participates in office or department programs and contests.
- Performs additional duties as assigned.
-Customer Service experience preferred.
-Ability to review, record and organize written data from a variety of sources with no prescribed format is essential.
-Excellent communication and interpersonal skills are required.
Email me today! Loren.email@example.com with the subject line LIBERTY LAKE
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