Customer Service Rep
Under moderate supervision, provides excellent customer service with timely and accurate information and service to policyholders, lenders and agents for products and programs. May independently solve problems of limited scope and complexity. Performs in a fast-paced, high-production, high-volume environment that focuses heavily on customer service. Work is driven primarily by inbound calls and communications.
Help customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast-paced call center environment. This is done by identifying and providing services and solutions by processing payments, updating customer information, and updating billing information
?? Provides first call resolution for aligned work and route customer??s requests
?? Support agent/customer relationships; maintain each agency's brand.
?? Maintain accurate data in appropriate systems to reflect account activity. Tracks and captures information and data per department guidelines.
?? Adhere to standard operating procedures and consistently utilizes resources provided.
?? Stay updated and properly executes upon newsflashes, new workflows and processes.
?? Uphold our customer care standards by achieving individual goals on average handle time, after call work, quality, adherence, CSAT and reliability.
Working hours: 7:00 AM - 5:00 PM
HS Diploma or equivalent
Please apply to this job posting and send your resume to firstname.lastname@example.org
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.