• location: Dallas, TX
  • type: Temp to Perm
  • salary: $30.28 per hour
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job description


Randstad is currently recruiting for 10 Workflow Coordinators Dallas, TX

Start Date, 5/25/2020 (1 year contract)

Location: Atlanta, GA 30349
Pay Rate: $30.28/hr

Working hours: 9:00 AM - 5:30 PM

Available schedules:
Flex shift - Monday - Sunday 9am to 5:30pm
Monday - Sunday 9am to 5:30pm
Mon - Fri 9:00am 5:30pm

High School


Responsible for understanding the concept of workflow, including:
end-to-end processing
assigning work and ensuring associates are not idle
manage service level agreements (SLAs)
ability to understand complexity of work and capacity requirements to meet SLAs
liaising with business partners
monitoring system outages, unplanned downtimes, and volume fluctuation
Comfortable engaging with management and business partners to raise and discuss errors, issues, and opportunities for improvement.
Understanding and coaching associates on QC errors
Managing, reporting and coaching associates on performance metrics
Assisting learning teams with associate knowledge gaps

Desired skills
1-2 experience working with an operations team and/or technology unit
2+ years of workflow management experience or management experience
Ability to connect the dots and make sense of information across multiple data points and upstream/downstream dependencies
Strong partnership and relationship building skills needed to work with stakeholders across teams, build consensus and execute strategic objectives
Ability to work in a fast-paced environment to drive quality goals while meeting aggressive delivery deadlines
Proactive and ??no surprises?? approach in communicating
Ability to learn and adapt to change; ability to think analytically and voice opinion as a subject matter expert
Excellent interpersonal skills, positive attitude, team player, flexible
Highly organized, adept at time management and problem solving.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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