Estate Care Customer Care Specialist

  • location: Beaverton, OR
  • type: Temporary
  • salary: $15 per hour
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job description

Estate Care Customer Care Specialist

We need SUPER HEROES like you! With our environment rapidly changing, the financial industry needs you! Come join our team and help others in one of the most important areas of their lives!

Curious and interested about the job details, if yes, read below:

Duration: Part time to full time to perm potential
Requirements: 5+ years of Call Center Experience with top tenure
Shift/hours: Monday-Friday, 4 hour shift between 11-5 (could be 11-3, 12-4, 1-5pm) but has potential to move to a full time schedule below:
MON - FRI 8:00 AM - 10:00 PM EST
SAT: 8 AM EST - 8 PM EST
SUN: Set Day off
Note: ***As the Estate Care Center continues to grow into the Center of Excellence it will require schedule flexibility and shifts may change as needed by the business.
Training: 3-4 weeks
Pay Range: $18-$20 hourly
Location: Beaverton, OR

To apply: Please copy and paste the link below into your URL to fill out the application
Link: https://forms.gle/kJuJr9f4XxvgN1XA6

Responsibilities:
The Estate Specialist serves as a coordinator for representatives/family members of company???s deceased customers
Serves as an advocate for family members and/or personal representatives for deceased customers looking to handle financial affairs across the company
Taking 16+ calls/day - expected to approach each call with empathy as the callers have experienced loss

Working hours: 8:00 AM - 6:00 PM

Skills:
Communicates with empathy during highly stressful and sensitive situations; is compassionate and acknowledges emotions
Ability to navigate multiple computer system windows, applications, and utilize search tools to find information
Experience working with changing priorities and deadlines
Good analytical skills with high attention to detail and accuracy
Ability to provide excellent customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues

Education:
High School

Experience:
Experienced

Qualifications:
High school diploma; Minimum 5+ years of call center of experience


To apply: Please copy and paste the link below into your URL to fill out the application
Link: https://forms.gle/kJuJr9f4XxvgN1XA6

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