Customer Service Agent

  • location: Lewiston, ME
  • type: Temp to Perm
  • salary: $14 - $16 per hour
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job description

Customer Service Agent

Contract position - opportunity for perm based upon performance and business need
Schedule: TBD - Full time hours - Looking for flexible candidates who are able to work some OT and some weekends.

Responsibilities:
Evaluates and selects solutions from established options - banking and debt solutions for members
Uses communication skills to exchange technical or process information with composure and ensures underlying
details are clarified
Serves as entry point for the identification, routing and documentation of all pertinent collection support processes
(i.e. modifications, bankruptcy, skip-tracing, etc.)

Working hours: 8:00 AM - 5:00 PM

Skills:
Ability to develop strong phone skills to effectively work with customers
Developing negotiation skills to arrive at best overall solutions within established guidelines
Sales ability to make regular phone calls, present Company in positive way to customers and tactfully but firmly
collect payments
Ability to learn and explain wide variety of consumer loan product details
Writing ability to clearly document calls
PC skills sufficiency

Education:
High School

Experience:
Entry Level

Qualifications:
High School Diploma or GED required


Please apply online with updated resume. Thank you!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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