Customer Service Intermediate level
A large financial institution is hiring multiple Collector Representatives in your area!
Pay: $15.50/hr and up, DOE
Location: Lexington, SC 29072
Shift: Will be assigned 8-hour shits (5 days on) between Monday and Saturday - hours range from 8 am to 10 pm - Shifts will vary: 8a-5p, 9a-6p, 10a-7p, 12p-9p, 1p-10p
Start: 6/9, 7/7
Duration: Possibility for temp to hire
Primarily reduces losses by negotiating and collecting payment on delinquent retail, consumer, residential or auto accounts
- Handles own workload, coordinates tasks and services with others
- Recognizes and solves routine problems that can occur
- Determines reasons for customer delinquencies and uses standard methods and procedures to secure payment; Identify reasons why customers can or cannot pay
- Identifies type of loan product involved, including residential mortgages, home equities, indirect loans, mobile homes, lines of credit, unsecured loans, recreational vehicles, overdrafts and others and modify approach accordingly
- Serves as entry point for the identification, routing and documentation of all pertinent collection support processes (i.e. modifications, bankruptcy, skip-tracing, etc.)
Working hours: 8:00 AM - 10:00 PM
- Excellent verbal and written communication skills
- Ability to clearly document calls
- Sales ability to communicate via phone to arrive at best overall solutions within established guidelines
- Ability to work with multiple screens and systems simultaneously
- High School Diploma or GED
- MS Office Proficiency - Word, Excel, etc.
- Collections experience or experience with consumer loan products, preferred
If interested and qualified, please send resumes to firstname.lastname@example.org.
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