Debt Specialist - Collections

  • location: Jacksonville, FL
  • type: Temp to Perm
  • salary: $15.50 - $17.60 per hour
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job description

Debt Specialist - Collections

The Debt Specialist I reduces losses by negotiating and collecting payment on delinquent retail, consumer, residential or auto accounts.

Responsibilities:
Demonstrates sufficiency in a range of processes, procedures and systems to perform assigned tasks
?? Understands how the assigned duties relate to others in the team and how the team integrates with others
?? Handles own workload, coordinates tasks and services with others
?? Recognizes and solves routine problems that can occur in their own work area without supervisory approval
?? Evaluates and selects solutions from established options
?? Follows standardized procedures and practices and recommends opportunities to improve processes in their own work area
?? Uses communication skills to exchange technical or process information with composure and ensures underlying details are clarified
?? Determines reasons for customer delinquencies and uses standard methods and procedures to secure payment; Identify reasons why customers can or cannot pay
?? Identifies type of loan product involved, including residential mortgages, home equities, indirect loans, mobile homes, lines of credit, unsecured loans, recreational vehicles, overdrafts and others and modify approach accordingly
?? Develops familiarity with debt management counseling and information to provide to customers as necessary
?? Suggests changes or modifications to policies and procedures to supervisor based on day-to-day observations and activities
Serves as entry point for the identification, routing and documentation of all pertinent collection support processes (i.e. modifications, bankruptcy, skip-tracing, etc.)

Working hours: 8:00 AM - 5:00 PM

Skills:
Proficient MS Office
Customer Service Experience

Education:
High School

Experience:
Experienced

Qualifications:
High School Diploma or GED required
?? Ability to develop phone skills to effectively work with customers
?? Developing negotiation skills to arrive at best overall solutions within established guidelines
?? Sales ability to make regular phone calls, present Company in positive way to customers and tactfully but firmly collect payments
?? Ability to learn and explain wide variety of consumer loan product details
?? Writing ability to clearly document calls
??


Shift Details:
- Must be available Monday to Saturday between 8:00 am-10:00 pm as shifts will be between these hours
?? Shifts will vary: (8 a-5 p), (9 a-6 p), (10 a-7 p), (12 p-9 p), (1 p-10 p)

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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