Technical Computer Support

  • location: Cincinnati, OH
  • type: Temp to Perm
  • salary: $14.50 per hour
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job description

Technical Computer Support

Whether you're looking for a chance to gain your first IT work experience or for a company you'd be proud to retire from, Randstad has you covered with this entry-level, temp-to-hire position with our Fortune 20 client in Blue Ash, OH. Come to work in this state-of-the-art tech facility complete with on-site cafeteria, Wi-Fi, and ample parking.

Responsibilities:
Essential Functions:
. Provide technical support via phones and/or other media, as required.
. Complete and document all calls in the form of service tickets through resolution.
. Escalate and monitor tickets through IS&S support layers to issue resolution.
. Dispatch vendors or division contacts as required for on-site repairs.
. Analyze and determine magnitude of incident, and escalate to management any identified trends affecting customers to reduce overall incidents.
. Communicate technical analysis and resolution through written documentation within knowledge base.

Working hours: 5:00 AM - 11:00 PM

Skills:
Education/Skill set Requirements:
. High School diploma or GED.
. Strong customer service skills.
. Strong written and oral communication skills.
. Passing score on a selected entry test.

Education:
High School

Experience:
Entry Level

Qualifications:
Education/Skillset Requirements:
. High School diploma or GED.
. Strong customer service skills.
. Strong written and oral communication skills.
. Passing score on a selected entry test.


Desired Education/Experience:
. Call Center experience.
. Retail experience.


We are looking for dependable candidates, for a high profile company. "Sign up to be apart of a growing company."

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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