Call Center Representative Inbound

  • location: Miami, FL
  • type: Temp to Perm
  • salary: $15 - $16.50 per hour
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job description

Call Center Representative Inbound

This position interacts with customers and medical service providers processing information in response to general inquiries, concerns, and requests about products and services.

Responsibilities:
Respond to customer inquiries in a courteous and professional manner regarding benefits and eligibility
Provide accurate information to resolve internal and external member and provider inquiries via verbal and written communications through all channels including phone, email, web portal, and chat interactions.
Thoroughly and completely document all customer interactions.
Educate customers and dental professionals on eligibility, benefits, claims payment, and authorizations.

Working hours: 8:00 AM - 8:00 PM

Skills:
Proven professional verbal and written communication skills
Ability to learn quickly and adapt to a fast paced production environment.
Ability to efficiently operate a computer and knowledge of Microsoft Office applications

Education:
High School

Experience:
Entry Level

Qualifications:
2 years+ Call center experience
High School Diploma or Equivalent


TO APPLY: please email your resume to cameron.neal@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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