Randstad is seeking customer service professionals for a collections opportunity with a reputable bank in San Bernardino!
Responsible for providing quality customer experience while working to collect and negotiate terms of repayment on outstanding account balances.
This role works in a professional, customer-centric, and high volume environment providing exceptional service while being empathetic to the customer???s situation.
Taking inbound and/or making outbound calls utilizing an auto-dialer or direct dial system
Partnering with the customer to help determine the reason for their account delinquency and evaluate the customer's financial situation; negotiate for full payment or create terms for repayment
Working hours: 11:00 AM - 8:00 PM
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Ability to follow policies, procedures and regulations that will be trained
Excellent verbal, written, and interpersonal communication skills & Strong telephone etiquette skills
Strong analytical skills with high attention to detail and accuracy
No Degree Required
1+ year of experience in one or a combination of the following: collections, customer contact, customer service, or sales environment demonstrated through work or military experience; or an AA/AS degree or higher
How to Apply: Please send your resume to email@example.com subject "SB Collections"
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.