Collector

  • location: Phoenix, AZ
  • type: Temporary
  • salary: $15 per hour
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job description

Collector

Job Title: Collector

Location: Phoenix AZ 85003

Pay: $15.00/hr

No. of openings: 7

Start date/duration: 06/01/20 - 6 months

Assignment Type: Possible temp to perm based on business needs

Hours: M-F, will likely be diff schedules under diff managers

Education Requirement: High school diploma or equivalent

Assessment: N/A

Responsibilities:
Job Description:

This is more a light collections role/Early or Mid stages of collections.
Early stages: 1 payment past due, Mid stages: 2 or 3 payments past due.
??Friendly reminder calls for 1-30 days delinquent on business loans, or lines of credit??
Will be making calls on and off the dialer system (auto and manual). Once a candidate finishes portfolio on the dialer system, will switch over to manual dialing to reach customers who have not given their consent to be reached on their phone with an auto-dialer.
Looking for more CSR type candidates, seasoned collectors do not typically do well in this role.
For early stage calls, most of these customers have never been past due before, maybe just experienced an oversight or a bank error. Candidates may need to do research to correct errors. Some customers may be starting to experience hardship.
For mid stage calls, customers have been experiencing hardship. No payment programs are available, but candidates will educate the customer about the process. I.e: late fees, interest rates, potential for charge off down the road after late stage collections. May also explore settlement options on accounts depending on the customers financial situation.
Candidate will be stuck at desk for their shift: Must remain logged onto phone when on the job and limit amount of personal time taken outside of breaks and lunches

Working hours: 8:00 PM - 5:00 PM

Skills:
MUST HAVE 1+ years Call Center OR Collections Experience

Education:
High School

Experience:
Experienced

Qualifications:
Required Qualifications:

MUST HAVE 1+ years Call Center OR Collections Experience
Ability and confidence in overcoming objections
Fast paced, production environment experience, 100+ calls/day per person
Ability to toggle between 3-4 applications at a time
Open to coaching and learning Wells Fargo??s standards & a positive attitude
Ability to build relationships with customers in short period of time


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