Manager, IT Network & Telecommunications
Lead the planning, design, development, implementation, operation and support of network and telecommunication-based systems. Establish and implement a network strategy ensuring that client is receiving maximum business value by managing the Networking environment (wired and wireless) to meet the needs of employees and applications required to support the business. Meeting this objective will require continuous monitoring of industry trends and evolving technologies and aligning them to business objectives.
Develop LAN/WAN, Wireless and telephonic technology deployment plans for on prem and cloud environments to ensure that technology portfolios are expanded, upgraded and enhanced to meet changing business requirements. This objective will require meeting with vendors, service providers, and IT managers to understand projected new systems capability and translating these systems capability projections into technology requirements, developing overall program plans, schedules and budgets for expanding, upgrading and enhancing client's networking and telephonic systems.
Responsible for managing various service providers and third-party ISPs to ensure service providers deliver contracted services. Work with Procurement and Legal for renegotiating contracts including but not limited to leased lines and cellular services.
Manage a team for daily network operations which includes monitoring to maintain operational excellence and service delivery to the client network users. Meeting this objective will require developing operational metrics for service delivery and periodic reporting to executive management.
Manage technical staff to ensure that client has the human resources in place to plan, design, deliver, operate and support its network and telephonic based systems.
Working hours: 9:00 AM - 5:00 PM
Forecasts future technology requirements based on analyses of technology trends and business requirements, and develops a technical vision that supports client's business strategy
Performs cost/benefit analyses of potential technology solutions
Develops long range plans for manages and deploys technology
Develops plans, budgets and schedules for technology deployment projects
Manages technology deployment projects to ensure that the delivery is on-time, within budget and meets client business change requirements
Ensures staff follows all regulatory requirements for NERC CIP
Develops and implements processes, including defining measurable goals, standards and other process measures
Develops operational level agreements with clients, and manages overall technology and human resource performance to meet these agreements
Manages on-going technology operations and processes to ensure high quality, cost effective services
Manages operations and technical support personnel, and develop an effective, motivated organization
Manages relationships with vendors to ensure that the services provided are high quality and cost effective
Manages relationship with IT functions including Cyber Security, Technical Services, and applications teams.
Provides business and technical consultation to management, users and staff
Develops and monitors operating and capital budgets
Networking and telecommunications technologies, Network architectures
?? Strong written and verbal interpersonal skills
?? Problem solver
?? Possess strong analytical skills to identify incident trends that enable process improvements
?? Ability to function effectively in environments of rapid change and high demands
?? Demonstrated continuous improvement and creative problem-solving skills
?? Experience managing a budget effectively and solid contract management skills
?? Experience in developing service contracts and establishing service level agreements with telecom providers
?? Working knowledge of emerging network technologies:
o Cisco technologies
o Compression technology,
o Phone and audio conferencing systems
Education: Bachelor??s Degree in Computer or Information Science
?? Ten (10) to twelve (12) years of IT experience
?? 3+ years of relevant technical experience in network design and /or implementation of LAN and WAN solutions.
?? 2+ years of management experience in an Infrastructure and Operations environment
?? Experience in Energy & Utilities or services industry
?? Experience in a regulated and/or co-sourced environment
Licenses & Certifications:
?? ITIL Foundation Certificate or equivalent knowledge is preferred
CISCO CCNA or CCNP Certifications preferred
Must be available to work emergency storm assignment as required.
Must be available to travel between MA/CT/NH as necessary.
Set and Communicate Direction and Priorities
Cascade and translate strategies into action plans.
Communicate goals and priorities (company, department, team); ensure line of sight
Drive accountability/monitor progress
Communicate, communicate, communicate
Build Trusting Relationships
Role model honesty and integrity in all communication and actions
Balance ??getting results?? with concern for individual needs
Have honest dialogue with employees; get to know them
Track commitments and follow-up
Manage and Develop People
Create individual development plans with direct reports
Set realistic performance objectives
Give ongoing, honest feedback; coach for success
Differentiate performance and provide rewards and recognition
Foster Teamwork and Cross-functional Collaboration
Surface and address competing goals
Encourage cooperation/remove obstacles between functions
Conduct teambuilding/development processes
Guide team in translating organizational goals into day-to-day work
Create a Diverse, Inclusive Workforce
Involve employees/seek input in decision making, on continuous improvement ideas and change
Diversify staff, where possible, in hiring/promotions
Seek opportunities to utilize diverse suppliers
Exhibit a ??can-do?? attitude to successfully develop and implement changes in strategy, priorities and work processes
Respond positively to new demands or circumstances
Act optimistically to influence others to embrace change
Focus on the Customer
Ensure that we have processes in place to deliver on our customer promise and provide superior customer service
Be a role model for the business on delivering superior customer service
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