Customer Service-Medical Center Dispatcher
Are you a caring customer service professional who is interested in a new opportunity in the medical industry?
We are looking for an excellent customer service representative for an immediate opening at a prestigious university based health care system located in Baltimore, MD. This position offers competitive pay and an opportunity for long term employment. If you are a great communicator and enjoy working in a fast pace environment, we want to hear from you right away.
Why Work for Us:
Your Title would be: Communication Administrator (Customer Service Rep)
Hours: Monday-Friday 2:00-10:30 pm. Some weekends could be required
What you would be doing:
Responsibilities As a medical center dispatcher, you will:
??? Receive requests for service and performs call center and emergency communications functions including transport, emergency repairs, general maintenance and housekeeping, safety and security alerts and construction requests.
??? Investigates and communicates the status of the requests to the customer and provides administrative support for relevant departments to address the outstanding issues.
??? Researches, collects, and prepares data for processing, spreadsheet applications and data management in performing tasks.
Working hours: 2:00 PM - 10:30 PM
What you need to be awesome at:
--Ability to work weekends, and have flexibility for shift change or emergency shift coverage, with adequate notification, as needed. Attend quarterly Division Meetings and Department Meetings.
--Demonstrated ability to accurately type and enter data in a timely manner required.
--Ability to effectively operate a multi-line telephone console and multi-channel radio required. Must utilize professional etiquette and maintain flexibility as many requests simultaneously come into the call center in a tactful and courteous manner.
--Ability to read, write and speak English in a clear and articulate manner required. Highly effective interpersonal and verbal communication skills including courtesy are necessary in order to work with patients and all levels of staff. Effective listening and problem-solving skills.
--Knowledge and ability to understand division practices, procedures and protocol, and lay-out of -hospital.
--Ability to observe and enforce departmental and general hospital policies and procedures, -particularly relating to the practice of safety and security measures, contacting outside service -contractors, and on-call maintenance staff.
--Ability to work effectively in a highly stressful work environment and remain calm in emergency -situations.
--Ability to handle confidential issues with integrity and discretion. Attention to detail and -capability to multi-task is required.
--Familiarity with various software programs (ie MS Office, electronic notifications, public announcement systems, electronic work order database) for purposes of administratively supporting projects.
--Must also have the ability to master the use of various office-related equipment used in the call -center.
What we are looking for a candidate to have:
??? High School Diploma or equivalent (GED) is required.
??? Five years??? work experience in a multi-task environment to include two years performing administrative duties and two years performing customer service duties.
??? Familiarity with medical terminology is preferred.
??? Experience in a healthcare environment, maintenance work order management and /or dispatching for security or emergency response is preferred.
Are you interested?
If so just click to apply or email your resume to email@example.com I look forward to connecting with you soon.
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