As states and counties across the country continue in their battle against COVID-19, the need for contact tracers and related roles has never been greater. This is critical work that needs to be done quickly and efficiently, while demonstrating sensitivity and confidentiality.
Contact tracers identify infected individuals based on test results, obtained by city and state health departments. Then they contact people ??? initially by phone, in most cases ??? who have tested positive for the coronavirus. Tracers will ask them to recall the names of everyone with whom they have recently come into contact. Finally, contact tracers will warn those people of their potential exposure, advise them to self-quarantine and provide them with access to resources they might need in order to follow protocol.
Working hours: 8:00 AM - 5:00 PM
An understanding of patient confidentiality, including the ability to conduct interviews without violating confidentiality (e.g., to those who might overhear their conversations)
Understanding of the medical terms and principles of exposure, infection, infectious period, potentially infectious interactions, symptoms of disease, pre-symptomatic and asymptomatic infection
Excellent and sensitive interpersonal, cultural sensitivity, and interviewing skills such that they can build and maintain trust with patients and contacts
Basic skills of crisis counseling, and the ability to confidently refer patients and contacts for further care if needed
Resourcefulness in locating patients and contacts who may be difficult to reach or reluctant to engage in conversation
Understanding of when to refer individuals or situations to medical, social, or supervisory resources
Cultural competency appropriate to the local community
No Degree Required
Understanding of medical terminology
Outbound call center experience
Please apply to the job ad and send a updated copy of your resume to firstname.lastname@example.org
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