Customer Service Specialist

  • location: Beaverton, OR
  • type: Temporary
  • salary: $15 per hour
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job description

Customer Service Specialist

We need SUPER HEROES like you! With our environment rapidly changing, the financial industry needs you! Come join our team and help others in one of the most important areas of their lives!

Curious and interested about the job details, if yes, read below:

Title: Collector II
Start Date: 05/12 or 05/26
Duration: 3 months, will extend based on biz needs and temp to perm is the goal
Requirements: Min 1+ year customer service experience required (can be fast food, retail, call center, etc.)
Training: 5-6 weeks of virtual training at your desk
Pay Range: $15.00 hourly
Shift/hours: Two Shift options (shifts are determined by management)
Shift will be:
- Sunday-Thursday (Sunday 9AM-5:30PM, Monday-Thursday 12PM-9PM)
- Shift will be: Tuesday-Saturday (Tuesday-Thursday 12PM-9PM, Friday 9AM-6PM, Saturday 7AM-3:30PM)
Parking: Free
Location: Hillsboro, OR 97006

Responsibilities:
Default deposit account collections at Wells Fargo
Will be responsible for making outbound calls and taking inbound calls, utilizing 5-6 applications on a regular basis Able to disposition calls and maintaining accounts appropriately
Goal is to bring account current by assisting customers with accounts that are overdrawn or charged off, understanding and assessing the situation and providing solutions
Note:
??? Call volume will be VERY HIGH around 200 calls/day (mix of inbound and outbound)
??? Will utilize an auto dial or direct dial system to initiate customer contact

Working hours: 8:00 AM - 5:00 PM

Skills:
Comfortable with this volume and being constrained to a desk all day - will basically be back to back calls all day every day
Open to learning/understanding how to interpret complex policy and procedures and risk management
Coachable, team oriented, solution oriented, attention to detail, eager/quick learners and ability to multitask (type, talk, use various systems)

Education:
High School

Experience:
Entry Level

Qualifications:
Min 1+ year customer service experience required (can be fast food, retail, call center, etc.)


To Apply: Please copy and past the link into your url browser and apply: https://forms.gle/WCwZtuQw2BHJRnUC6

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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