Customer Contact Representative

  • location: San Bernardino, CA
  • type: Temporary
  • salary: $17 per hour
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job description

Customer Contact Representative

We need SUPER HEROES like you! With our environment rapidly changing, the financial industry needs you! Come join our team and help others in one of the most important areas of their lives!

Curious and interested about the job details, if yes, read below:

Title: Collector III
Potential Start Date: 06/15/2020 & 7/20/2020 (Two start dates)
Duration: 3 months, may extend based on business needs and goal is to convert to permanent
Assessment: Customer Service Assessment
Requirements: 1+ year of experience in one or a combination of the following: collections, customer contact, customer service, or sales environment demonstrated through work or military experience; or an AA/AS degree or higher
Training: M-F, 8-5 (8 weeks long including 2 weeks of nesting, virtually from your desks on site))
Shift/hours M-F, 11am-8pm, OT and an occasional weekend shift may be required, you MUST be flexible
Pay Range: $17 hourly
Location: San Bernardino, CA 92408

Responsibilities:
Taking inbound and/or making outbound calls utilizing an auto-dialer or direct dial system
Understanding and informing our customers of all available options for resolving their delinquency
Responsible for providing quality customer experience while working to collect and negotiate terms of repayment on outstanding account balances

Work Environment:
This role works in a professional, customer-centric, and high volume environment, providing exceptional service while being empathetic to the customer???s situation
The position is will require you to be able to sit for extended periods of time wearing a telephone headset

Working hours: 11:00 AM - 8:00 PM

Skills:
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Ability to follow policies, procedures and regulations that will be trained
Excellent verbal, written, and interpersonal communication skills & excellent telephone etiquette skills
Excellent analytical skills with high attention to detail and accuracy
Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
Ability to provide great customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issue

Education:
High School

Experience:
Entry Level

Qualifications:
1+ year of experience in one or a combination of the following: collections, customer contact, customer service, or sales environment demonstrated through work or military experience; or an AA/AS degree or higher


To apply: Please copy and paste the link into your browser and apply: https://forms.gle/mVAChTSGQ1uGgecf8

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
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