Call Center Representative Inbound
A well-known American multinational financial services company is seeking individuals to come on as an experienced Call Center Rep. This company thrives off building great relationships one by one, helping customers succeed, and communities thrive.
??? Taking 16+ calls/day - expected to approach each call with empathy as the callers have experienced loss
??? He/she serves as a point of contact for the representatives/family members and works behind the scenes with the business representatives to get financial affairs handled.
??? Primary responsibilities for this role include but are not limited to: Serves as an advocate for family members and/or personal representatives for deceased customers looking to handle financial affairs across the
??? Communicates with empathy during highly stressful and sensitive situations; is compassionate and acknowledges emotions
??? Models excellent customer service behaviors by accurately and concisely communicating in a positive, professional manner to both internal and external customers
??? Updates all information and notes in case management system
??? Proactively asks questions and seek information if unsure of rules/policies/procedures and appropriately escalates questions/concerns/issues
Working hours: 11:00 AM - 5:00 PM
Great customer service skills
Experience handling escalated customer service issues
??? 4-5+ years of Call Center Experience with top tenure
??? Experience handling Escalated Calls
??? Helpful but not required: Estate documents, example Small Estate Affidavits, Death Certificates, Legal Court Orders etc.)
After reviewing the below job details and requirements, please click on this link to submit your resume and answer a few important questions!
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