Call Center Representative Inbound

  • location: Beaverton, OR
  • type: Temp to Perm
  • salary: $18 - $20 per hour
easy apply

job description

Call Center Representative Inbound

A well-known American multinational financial services company is seeking individuals to come on as an experienced Call Center Rep. This company thrives off building great relationships one by one, helping customers succeed, and communities thrive.

Responsibilities:
??? Taking 16+ calls/day - expected to approach each call with empathy as the callers have experienced loss
??? He/she serves as a point of contact for the representatives/family members and works behind the scenes with the business representatives to get financial affairs handled.
??? Primary responsibilities for this role include but are not limited to: Serves as an advocate for family members and/or personal representatives for deceased customers looking to handle financial affairs across the
company
??? Communicates with empathy during highly stressful and sensitive situations; is compassionate and acknowledges emotions
??? Models excellent customer service behaviors by accurately and concisely communicating in a positive, professional manner to both internal and external customers
??? Updates all information and notes in case management system
??? Proactively asks questions and seek information if unsure of rules/policies/procedures and appropriately escalates questions/concerns/issues

Working hours: 11:00 AM - 5:00 PM

Skills:
Great customer service skills
Experience handling escalated customer service issues

Education:
High School

Experience:
Experienced

Qualifications:
??? 4-5+ years of Call Center Experience with top tenure
??? Experience handling Escalated Calls
??? Helpful but not required: Estate documents, example Small Estate Affidavits, Death Certificates, Legal Court Orders etc.)


After reviewing the below job details and requirements, please click on this link to submit your resume and answer a few important questions!

https://forms.gle/DzaXE7qTN6wxRBRs7

(If having issues with this link, please copy and paste into a new browser!)

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
easy apply

get jobs in your inbox.

sign up
{{returnMsg}}

related jobs