Collections

  • location: San Bernardino, CA
  • type: Temp to Perm
  • salary: $16 - $17 per hour
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job description

Collections

A large financial institution voted "Top 10 Best Banks to Work for in the World." is seeking a Collections Representative to join their team. If you have excellent customer service experience, THIS IS THE JOB FOR YOU!

Responsibilities:
??? Responsible for inbound/outbound calls respectfully engaging, understanding and informing our customers of all available options for resolving their delinquency.
??? Utilizing 5-6 applications on a regular basis dispositioning calls and maintaining accounts appropriately
??? Goal is go bring account current by assisting customers with accounts that are overdrawn or charged off, understanding and assessing the situation and providing solutions
??? Call volume will be VERY HIGH around 200 calls/day (mix of inbound and outbound)
??? Responsible for inbound/outbound calls respectfully engaging, understanding and informing our customers of all available options for resolving their delinquency.
??? Utilizing 5-6 applications on a regular basis dispositioning calls and maintaining accounts appropriately
??? Goal is go bring account current by assisting customers with accounts that are overdrawn or charged off, understanding and assessing the situation and providing solutions
??? Call volume will be VERY HIGH around 200 calls/day (mix of inbound and outbound)

Working hours: 11:00 AM - 8:00 PM

Skills:
If you are coachable and comfortable dealing with customers while being in a safe environment then this is an opportunity to use your existing skills that are Essential!

Education:
High School

Experience:
Entry Level

Qualifications:
???Min 1+ years customer service experience required (Collections, customer contact, customer service center, etc)
???Open to learning/understanding how to interpret complex policy and procedures and risk management.
???Coachable, team oriented, solution oriented, attention to detail, eager/quick learners and ability to multitask (type, talk, use various systems)
???Showcase tenure and showing progression in your current or previous roles roles
???1+ years in collections, service or sales environment is a plus
???Min 1+ years customer service experience required (Collections, customer contact, customer service center, etc)
???Open to learning/understanding how to interpret complex policy and procedures and risk management.
???Coachable, team oriented, solution oriented, attention to detail, eager/quick learners and ability to multitask (type, talk, use various systems)
???Showcase tenure and showing progression in your current or previous roles roles
???1+ years in collections, service or sales environment is a plus


Please click on this link to submit your resume and answer a few important questions!

https://forms.gle/yhR2fkUPwac3Ytzu5

(If having issues with this link, please copy and paste into a new browser!)

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
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