Customer Service EntryLevel
A large financial institution voted "Top 10 Best Banks to Work for in the World." is seeking a Collections Representative to join their team. If you have excellent customer service experience, THIS IS THE JOB FOR YOU!
??? Responsible for inbound/outbound calls respectfully engaging, understanding and informing our customers of all available options for resolving their delinquency.
??? Utilizing 5-6 applications on a regular basis dispositioning calls and maintaining accounts appropriately
??? Goal is go bring account current by assisting customers with accounts that are overdrawn or charged off, understanding and assessing the situation and providing solutions
??? Call volume will be VERY HIGH around 200 calls/day (mix of inbound and outbound)
Working hours: 11:00 AM - 8:00 PM
-Showcase tenure and showing progression in your current or previous roles roles
-1+ years in collections, service or sales environment is a plus
???Min 1+ years customer service experience required (Collections, customer contact, customer service center, etc)
???Open to learning/understanding how to interpret complex policy and procedures and risk management.
???Coachable, team oriented, solution oriented, attention to detail, eager/quick learners and ability to multitask (type, talk, use various systems)
Please click on this link to submit your resume and answer a few important questions!
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