Outbound Call Center Representative

  • location: Lenexa, KS
  • type: Temp to Perm
  • salary: $14 - $16 per hour
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job description

Outbound Call Center Representative

We are looking for a OUTBOUND Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities:
Manage large amounts of outbound calls in a timely manner
Follow communication ???scripts??? when handling different topics
Identify customers??? needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

Working hours: 8:00 AM - 6:00 PM

Skills:
Previous experience in a customer support role
Track record of over-achieving quota
Excellent phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively

Education:
No Degree Required

Experience:
Experienced

Qualifications:
1-2 years Customer service/ Retail/ Call Center Experience
MUST be able to start on the 25th of May.
MUST be able to pass a background check
High school degree


Please apply to the job ad and email me a copy of your resume to phillip.nash@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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