Outbound Call Center Representative
We are looking for a OUTBOUND Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Manage large amounts of outbound calls in a timely manner
Follow communication ??scripts?? when handling different topics
Identify customers?? needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
Working hours: 8:00 AM - 6:00 PM
Previous experience in a customer support role
Track record of over-achieving quota
Excellent phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
No Degree Required
1-2 years Customer service/ Retail/ Call Center Experience
MUST be able to start on the 25th of May.
MUST be able to pass a background check
High school degree
Please apply to the job ad and email me a copy of your resume to email@example.com
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