Client Service Representative

  • location: Boston, MA
  • type: Temp to Perm
  • salary: $18 per hour
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job description

Client Service Representative

Randstad is working with a financial firm in Boston that is looking to hire multiple client service representatives. This position is MBTA accessible and has on-site parking. The ideal candidate will have an Associate's degree and 1-3 years of customer service experience. This temporary-permanent role pays $18/hr.

Responsibilities:
-Respond to incoming phone calls from existing and potential clients.
-Process a variety of routine and complex financial and non-financial transactions while meeting or exceeding department standards for productivity and quality.
-Communicate by telephone, fax, and email correspondence with shareholders, participants, broker/dealers and others to verify information and clarify requests or provide appropriate documentation to customers as requested.
-Interact with other departments to resolve problems and answer questions.
-Maintain proper documentation of telephone calls.
-Respond to incoming phone calls about products while utilizing all available resources.
-Meet the department standards for productivity and quality.
-Resolve basic account problems and questions; initiates research on more complex problems by directing to appropriate work area for resolution.
-Maintain proper documentation of telephone calls.

Skills:
-Customer service experience preferred
-Strong communication and analytical skills
-Strong attention to detail and organizational skills

Education:
Bachelors

Experience:
Entry Level

Qualifications:
-Associates Degree or equivalent work experience
-General knowledge of Microsoft Office products preferred


If you are interested and qualified for this role, please apply to this positing and send your resume to brooke.conley@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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