Manager, IT Network & Telecommunications

  • location: Berlin, CT
  • type: Permanent
  • salary: $140 - $170 per year
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job description

Manager, IT Network & Telecommunications

Manager, IT Network & Telecommunications

Berlin, CT - strongly preferred

Lead the planning, design, development, implementation, operation and support of network and telecommunication-based systems. Establish and implement a network strategy ensuring that Eversource is receiving maximum business value by managing the Networking environment (wired and wireless) to meet the needs of employees and applications required to support the business. Meeting this objective will require continuous monitoring of industry trends and evolving technologies and aligning them to business objectives. Develop LAN/WAN, Wireless and telephonic technology deployment plans for on prem and cloud environments to ensure that technology portfolios are expanded, upgraded and enhanced to meet changing business requirements. This objective will require meeting with vendors, service providers, and IT managers to understand projected new systems capability and translating these systems capability projections into technology requirements, developing overall program plans, schedules and budgets for expanding, upgrading and enhancing Eversource's networking and telephonic systems. Responsible for managing various service providers and third-party ISPs to ensure service providers deliver contracted services. Work with Procurement and Legal for renegotiating contracts including but not limited to leased lines and cellular services.
Manage a team for daily network operations which includes monitoring to maintain operational excellence and service delivery to the Eversource network users. Meeting this objective will require developing operational metrics for service delivery and periodic reporting to executive management.Manage technical staff to ensure that Eversource has the human resources in place to plan, design, deliver, operate and support its network and telephonic based systems.

Essential Functions 

  • Forecasts future technology requirements based on analyses of technology trends and business requirements, and develops a technical vision that supports Eversource's business strategy
  • Performs cost/benefit analyses of potential technology solutions
  • Develops long range plans for manages and deploys technology
  • Develops plans, budgets and schedules for technology deployment projects
  • Manages technology deployment projects to ensure that the delivery is on-time, within budget and meets client business change requirements
  • Ensures staff follows all regulatory requirements for NERC CIP
  • Develops and implements processes, including defining measurable goals, standards and other process measures
  • Develops operational level agreements with clients, and manages overall technology and human resource performance to meet these agreements
  • Manages on-going technology operations and processes to ensure high quality, cost effective services
  • Manages operations and technical support personnel, and develop an effective, motivated organization
  • Manages relationships with vendors to ensure that the services provided are high quality and cost effective
  • Manages relationship with IT functions including Cyber Security, Technical Services, and applications teams.
  • Provides business and technical consultation to management, users and staff
  • Develops and monitors operating and capital budgets

Technical Knowledge: Networking and telecommunications technologies, Network architectures

  • Strong written and verbal interpersonal skills
  • Problem solver
  • Possess strong analytical skills to identify incident trends that enable process improvements
  • Ability to function effectively in environments of rapid change and high demands
  • Demonstrated continuous improvement and creative problem-solving skills
  • Experience managing a budget effectively and solid contract management skills
  • Experience in developing service contracts and establishing service level agreements with telecom providers
  • Working knowledge of emerging network technologies:
o Cisco technologies
o Compression technology,
o Phone and audio conferencing systems

Education: Bachelor's Degree in Computer or Information Science


  • Ten (10) to twelve (12) years of IT experience
  • 3+ years of relevant technical experience in network design and /or implementation of LAN and WAN solutions.
  • 2+ years of management experience in an Infrastructure and Operations environment
  • Experience in Energy & Utilities or services industry
  • Experience in a regulated and/or co-sourced environment
Licenses & Certifications:

  • ITIL Foundation Certificate or equivalent knowledge is preferred
  • CISCO CCNA or CCNP Certifications preferred

Working Conditions:

  • Must be available to work emergency storm assignment as required.
  • Must be available to travel between MA/CT/NH as necessary.

Leadership Behaviors/Competencies:

  • Set and Communicate Direction and Priorities
  • Cascade and translate strategies into action plans.
  • Communicate goals and priorities (company, department, team); ensure line of sight
  • Drive accountability/monitor progress
  • Communicate, communicate, communicate
Build Trusting Relationships

  • Role model honesty and integrity in all communication and actions
  • Balance ???getting results??? with concern for individual needs
  • Have honest dialogue with employees; get to know them
  • Track commitments and follow-up
Manage and Develop People

  • Create individual development plans with direct reports
  • Set realistic performance objectives
  • Give ongoing, honest feedback; coach for success
  • Differentiate performance and provide rewards and recognition
Foster Teamwork and Cross-functional Collaboration

  • Surface and address competing goals
  • Encourage cooperation/remove obstacles between functions
  • Conduct teambuilding/development processes
  • Encourage collaboration
  • Guide team in translating organizational goals into day-to-day work
Create a Diverse, Inclusive Workforce

  • Involve employees/seek input in decision making, on continuous improvement ideas and change
  • Diversify staff, where possible, in hiring/promotions
  • Seek opportunities to utilize diverse suppliers
Lead Change

  • Exhibit a can-do attitude to successfully develop and implement changes in strategy, priorities and work processes
  • Respond positively to new demands or circumstances
  • Act optimistically to influence others to embrace change
Focus on the Customer

  • Ensure that we have processes in place to deliver on our customer promise and provide superior customer service
  • Be a role model for the business on delivering superior customer service

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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