Valuation Services Representative
Randstad has an exciting temp-to-permanent opportunity currently available in the Irving area!
Perform a host of customer servicing and valuation-related support activities, such as processing and assigning orders, receiving calls and requests from customers and clients; following up with internal staff appraisers and/or external panel appraisers, real estate agents/brokers or other agencies; assigning and tracking orders for valuation services and products; and trouble-shooting and resolving issues that may arise throughout the lifecycle of each order. Interface with customers, clients, and other internal and external constituencies, typically by telephone, letter, fax or email to handle queries/problems and support the processing of orders. Incumbents use computerized systems for tracking, information gathering, and/or troubleshooting. Primary Responsibilities: - Interfaces with internal and external customers to resolve customer service calls/queries/problems. - Verifies contacts and account information. - Examines customer problems and implements appropriate corrective action to respond to customer requests. - Escalates queries/requests for action as appropriate to Supervisor and/or Operations leadership for immediate action. - Maintains and creates logs, reports, records and files to document order activity and action items. - Investigates, analyzes, coordinates and tracks complex customer issues and problems.
Working hours: Monday-Friday, 8:00 AM - 5:00 PM
-Computer proficiency/Data Entry
-Customer Service and Communication
-Ability to work in a fast-paced environment
-High School Diploma/Equivalent is required
-2+ years of previous Mortgage experience is required
Please feel free to contact us if you have any additional questions about this opportunity!
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.