One of our vendors is seeking 10 Bilingual Collection Reps for their Brea, CA office to start on July 13th, 2020. This role will last at least 1 year in duration and is temp-perm. The pay rate will be $20.52 an hour.
Training: 3 weeks classroom 2 weeks OJT - Classroom training is M - F 11am - 8pm PST OJT
Shift Schedule: Mon-Fri; 2 PM-11 PM EST and 1 rotating Saturday a month
The Collections & Recovery Specialist works in the Collections and Recovery Operations environment and is typically aligned with routine inbound or outbound collections calling processes for bilingual customers. This role can work in any stage of delinquency and frequently requires guidance on non-routine situations. Primary responsibilities are collections, customer servicing, submitting extension requests and other loss mitigation and recovery activities. Contacts delinquent bilingual customers in order to secure payment and determine reason for delinquency on active or inactive loan, deposit and/or credit card accounts. In the recovery area, collectors will work with bilingual customers to establish full balance repayment plans or settlements. Works an established list of accounts on an automated collections system and/or auto-dialer. This person can resolve routine billing inquiries and negotiate payment arrangements to cure delinquent accounts for bilingual customers. Understands and educates bilingual customers on account terms and alternate payment programs and methods. Navigates a computerized data entry system and other relevant applications while staying within our regulatory and compliance guidelines within Collections.
Working hours: 11:00 AM - 11:00 PM
-Must have previous collections or contact center experience
-Excellent communication skills
-Customer service focus
-Ability to understand and discuss personal and financial difficulties
-Ability to recommend and negotiate payment arrangements
-Demonstrated ability to work in a fast paced environment
-Strong computer skills
-Fluent in English and Spanish
Desired Skills and Experience
-Previous collections experience with greater depth of understanding of Collections and Recovery organization desired
-One year plus of collections, customer service or contact center experience
-Strong negotiation skills
-Display team leadership, be an individual goal achiever but also understand, contribute to and be an advocate of the overall team goal, be adaptable to change, lead peers by example, be dependable, etc.
Assessment is required for this role
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