Call Center Representative Inbound

  • location: Miami, FL
  • type: Temp to Perm
  • salary: $15 per hour
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job description

Call Center Representative Inbound

For immediate consideration please send your resume to Jasmine.King@randstadusa.com

Pay Rate: $15.00 (weekly pay)
Shift: Mon to Friday 8am to 8pm, Must be flexible to work an 8 hours shift between these hours

Responsibilities:
Respond to customer inquiries in a courteous and professional manner regarding benefits and eligibility
Provide accurate information to resolve internal and external member and provider inquiries via verbal and written communications through all channels including phone, email, web portal, and chat interactions.
Thoroughly and completely document all customer interactions.
Educate customers and dental professionals on eligibility, benefits, claims payment, and authorizations.
Provide direction on the usage and benefits of self-service tools.
Assist members in gaining access to care by locating a network dentist or assignment to a primary care dentist.
Appropriately route inquiries to the necessary departments or individuals when resolution of the inquiry is beyond the span of control of this role.

Working hours: 7:30 AM - 8:30 PM

Skills:
Proven professional verbal and written communication skills
Ability to learn quickly and adapt to a fast paced production environment.
Ability to efficiently operate a computer and knowledge of Microsoft Office applications

Education:
High School

Experience:
Experienced

Qualifications:
High School Diploma or Equivalent


For immediate consideration please send your resume to Jasmine.King@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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