One of our vendors is seeking Collections Reps!
Must be flexible for ALL of these shifts Monday to Friday: 8am - 5pm, 10am - 7pm & 11am - 8pm, 12pm-9pm
Handles customer service calls in order to resolve in the most satisfactory manner for all parties concerned. Calls are non-routine and require deviation from standard screens, scripts and procedures. May respond to faxes and emails. Must have the ability to communication effectively. Will be referencing account information to assist with questions and determine repayment options. Requires knowledge of the organization, products and/or services. May require advanced problem solving skills and involve cross selling or up selling other financial products.
Working hours: 8:00 AM - 9:00 PM
Requires basic knowledge of the organization, products and/or services
Excellent communication and problem-solving skills
One year of customer service experience
Some understanding of the Inbound Call Center
1+ years of telephone sales experience
1+ years of financial industry or mortgage servicing experience
Please submit update resume when applying.
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