Customer Service

  • location: Rocky Hill, CT
  • type: Permanent
  • salary: $40,000 per year
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job description

Customer Service

Randstad is looking for a Customer Service Professional with a P&C License who is looking to get back to work with an excellent Insurance Organization in the Rocky Hill area. The role is responsible for helping toretain clients; to interact with customers, providing information and service in response to their inquiries about products and services; to handle and resolve customer concerns; and to assist with day to day operations.

If qualified and interested, please send your resume with statement of interest to david.six@randstadusa.com or call 860-677-5757 for more information.

Responsibilities:
Customer Service Job Duties and Responsibilities:

Develop long-lasting relationships with clients and referral sources

Focus on customer satisfaction and retention

Always act with integrity and in the best interest of the client

Ability to write grammatically correct emails & letters

Be aware of avoiding potential E&O claims ??? i.e., properly address all needs (e.g., calls, policy changes, rewrites/saves, email requests for service) ??? and document, document, document via notes in the agency management system

Create and process cancellation checklists, renewal checklists, as well as welcome and thank you letters

Process Files and eFiles

Report preparation

Monitor and order supplies/inventory

Educate clients and prospective clients

Identify cross-sell opportunities

Adhere to the agency???s stated E&O expectations

Working hours: 8:00 AM - 5:00 PM

Skills:
Abilities, Traits, and Attitude

Abilities

Organized or ability to use an organization method

Well spoken

Knowledgeable

Persuasive

Education:
Associate

Experience:
Experienced

Qualifications:
Competitive

Aggressive when called for; no pressure when appropriate

Hungry to help build a book and reap the rewards of doing so

Ethical / Honest

Positive

Requirements: State of Connecticut Property & Casualty Insurance License


If qualified and interested, please send your resume with statement of interest to david.six@randstadusa.com or call 860-677-5757 for more information.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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