Pharmacy Customer Service Rep
Randstad Non-Clinical Healthcare is seeking a Patient Service Coordinator (Pharmacy CSR Rep) who will be handling high volume inbound calls from patients and clinical staff in reference to prescription orders. You will be taking new orders, logging into the computer systems, and handling multiple tasks at once while on the phone. Looking for a candidate who is comfortable working in a fast paced environment.
Title: Patient Service Coordinator (Pharmacy CSR Rep)
Pay Rate: $16.00/hr
Temp to Hire
Location: St. Petersburg, FL 33716
Working Hours - Monday to Friday, 8 hours shift between 8am to 7pm
--Transfer calls to specialized departments, as necessary.
--Initiate communication with customers/patients by phone to set up new or existing prescription orders.
--Contact the pertinent customers/patients on a monthly basis to confirm current prescriptions, changes in prescriptions, or any additional prescriptions.
--Review patient??s medication needs and advises of early/late refills due in Pharmacy Management System (per prescriptions from physicians).
--Inform customers of any changes or delays in their order due to product shortages, product changes, recalls, or backordered and discontinued products.
--Determine the best delivery method based on the customer ??remaining days?? supply, delivery location, cost, and product stability.
--Resolve all order discrepancies and update Pharmacy Management System patient/customer records with all appropriate and necessary documentation.
--Responsible for Medication Profiles and entering and completing enrollment forms.
--Ensure prescription validity with the patient.
Working hours: 10:30 AM - 7:00 PM
--HS Diploma or Equivalent
--Call Center Experience
--Healthcare experience a plus!
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