Call Center Representative Inbound

  • location: Chandler, AZ
  • type: Temp to Perm
  • salary: $17.50 per hour
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job description

Call Center Representative Inbound

We have a great opportunity for candidates who are looking to start a career in the financial services industry! Our Client, a large bank, located in Chandler, AZ has a need for inbound call center reps. These roles will pay $17.50 an hour and are temp-hire!

Responsibilities:
Location: Chandler, AZ 85224
Start Date: 07/06/20
Hours: 7am - Midnight; Monday - Sunday
Must be available for 6 weeks of training scheduled Monday ??? Friday, 8:00 am ??? 5:00 pm

Working hours: 7:00 AM - 12:00 AM

Skills:
As a Client Services Representatives you will work in an inbound contact center taking approximately 40-60 calls daily, providing exceptional service to our clients regarding their banking and brokerage accounts, credit and debit cards, small business accounts, home loans and / or online banking.

Education:
High School

Experience:
Experienced

Qualifications:
Required skills:
??? Must demonstrate the ability to effectively promote and verbally navigate clients through online and mobile self-service options
??? Experience verbally delivering complex information clearly, concisely and understandable to the client, while quickly establishing rapport and exuding positivity and confidence
??? Must possess the skills to navigate between multiple screens, keep the client fully engaged and manage call time, while quickly and accurately typing relevant notes and processing information in the system
??? Experience effectively deescalating customer concerns and handling objections
??? Must have experience with gathering, absorbing and using facts / information to make effective decisions and develop sustainable solutions to problems / issues
??? Demonstrated ability to quickly learn, adapt and become highly efficient on new and / or changing systems, applications, policies and procedures
??? Proven experience fully adhering to process, policies, procedures, laws and regulatory requirements during all interactions, while working in a fast paced production environment


Desired skills:
??? Understanding of terminology for banking and brokerage accounts, cards, small business accounts, home loans and / or online banking
??? Inbound call center experience

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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