Senior Customer Service Rep

  • location: Irvine, CA
  • type: Temp to Perm
  • salary: $15.50 per hour
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job description

Senior Customer Service Rep

Contract duration: 05/25/2020 to 07/10/2020
Temp to perm opportunity
Schedule: 8:30am to 5pm M-F
Pay rate: $15.50/hr

Responsibilities:
1. Answer Inbound Calls
2. Resolve Member/Provider Inquiries
3. Provide Claims disposition
4. Provide Authorization status
5. Master internal department workflow process

Working hours: 8:30 AM - 5:00 PM

Skills:
1. Healthcare experience working within a call center environment
2. Claims knowledge
3. Eligibility
4. Risk - payment methodologies (ffs vs CAP)
5. Ability to attain quality call outcomes - 5 star service
6. Bilingual Spanish, Vietnamese, Farsi, Korean, Chinese preferred (any or all)

Education:
High School

Experience:
Entry Level

Qualifications:
Minimum of high school diploma or equivalent


Please apply online

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

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