Office Solutions Specialist
Randstad Professionals is currently seeking an Office Solutions Specialist for a client in Oakton, VA. This temp-to-hire opportunity pays at $15.00/hr. Review below for additional information regarding this opportunity.
This position is responsible for coordinating and ensuring the completion of all work activities for the Office Solutions Specialists and providing day-to-day support for copier, printer, and fax equipment. This is a service quality and customer satisfaction oriented position with quality performance measurements. The technical aspect of this position requires following pre-established guidelines, and using sound judgment.
-Answer incoming calls and transfer calls as necessary
-Take messages from callers, check voice mails and emails
-Greet guest/visitors coming to the office
-Manage & Troubleshoot office equipment (fax, scanner, copier)
-Monitor internal control system and track activity metrics data for service level agreement
-Responsible for the overall monitoring, ordering and distributing of supplies to floor for
equipment (e.g. paper, toner, staples, etc.)
-Assess and maintain a high level of customer satisfaction through written and verbal communication and follow through.
-Assist team with equipment diagnosis and resolve maintenance/repair issues.
-Achieve expected productivity levels associated with assigned workload and level of experience.
-Perform troubleshooting and repairs or replace equipment components as necessary.
-Demonstrate required competencies associated with assigned equipment.
-Interacts with external customer for the purpose of determining service needs on equipment and
ensuring overall high level of customer satisfaction with the service performed.
-Maintain a productive and professional relationship with internal and external client(s).
Schedule and reschedule meetings and conference rooms; also coordinate catering services
-Coordinate visitor office spaces and setup
-Assist staff with travel, special arrangements, lodging, transportation, etc
-Respond to all requests in a timely manner
-Assist with mail deliveries
-Manage front desk equipment: printer, fax machine, copier, etc
-Manage office supplies
Working hours: 8:00 AM - 5:00 PM
-A professional appearance and telephone manner is essential
-Ability to work with and direct others
-Ability to develop, lead and drive a team performance
-Effective time management skills
-Excellent customer service skills
-Excellent people skills and the ability to multitask in a changing environment
-Must have good command of the English language, oral and written
-Demonstrate competencies to read and comprehend technical information in the form of manuals and relevant publications.
-Possess the ability to understand departmental operations and procedures
-Minimum of a HS Diploma; Associate's Degree preferred.
-Technology background and troubleshooting skills
-Thorough working knowledge of copiers, printers, and facsimiles, as well as basic computer skills is required.
-Proven track record and troubleshooting skills of digital copiers, printers, and facsimiles.
-Must have a methodical approach to resolving problems.
-Must have high level of interpersonal skills to handle sensitive situations.
-Must be able to interact and communicate with individuals at all levels of the organization.
-Must have knowledge of a variety of computer software applications in word processing, spreadsheets, database and presentation software.
-Position continually requires demonstrated poise, tact, and diplomacy.
-Some analytical ability is required in order to prioritize work.
If you are interested in pursuing our opportunities, please send a Word document attachment of your resume to firstname.lastname@example.org with "Office Solutions Specialist" in the subject line. Thank you!
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.