Customer Service Representative
Randstad is currently seeking Customer Service Representatives for a Fortune 500 Health Insurance Company. Interested candidates should send their resume to email@example.com with the posting job title and location attached to the email along with your contact information. This position is a 3 month Temporary opportunity starting on 6/29/2020 paying $16.00/hour. Interested candidates should be available to work: Monday-Friday. Varying 8 hour shifts between 8AM-8PM. Overtime Upon request.
+ Answer inbound calls from Texas Medicaid/Medicare members, Providers, and external vendors with a willingness to help and care for the health of our members.
+ Answer questions pertaining to benefit information, claim status, medical authorizations, health plan documents, appeals and complaints process and product information.
+ There is minimal scripting to assist in the flow of the calls so the CSR is expected to use critical thinking, customer service skills, and research to resolve the issue in one call. All calls are recorded.
Working hours: 8:00 AM - 8:00 PM
+ Customer service via telecommunications
+ Basic knowledge of computers
+ High school/GED or equivalent
+ 1+ years of customer service experience (preferably in a call center environment)
1. Is the commute acceptable to you based on the zip code provided above?
2. Do you have 1+ years of customer service experience?
3. Would you be interested in a temporary opportunity?
4. Would $16.00 per hour be an acceptable target rate of pay for you?
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.