Randstad is seeking candidates with at least 2-3 years of recent call center experience or 3+ years of banking/financial experience handling website navigation, collecting payments, and/or account maintenance.
Location: Brea, CA 92823
Training: 3 weeks classroom 2 weeks OJT - Classroom training is M - F 11am - 8pm PST OJT is Shift schedule
Shift Schedule: Mon-Fri; 2 PM-11 PM (subject to change) and 1 rotating Saturday a month
--This role works in the Collections and Recovery Operations environment and will handle routine outbound or inbound calls at any stage of delinquency, up to and including Pre-Charge off and the Recovery area.
--This role can work in any stage of delinquency and frequently requires guidance on non-routine situations. Primary responsibilities are collections, customer servicing, submitting extension requests and other loss mitigation and recovery activities.
--Contacts delinquent customers in order to secure payment and determine reason for delinquency on active or inactive loan, deposit and/or credit card accounts. In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements.
Working hours: 11:00 AM - 8:00 PM
.--Must have previous collections, customer service or call center experience
--Excellent communication skills
--Customer service focus
--Ability to understand and discuss personal and financial difficulties
--Ability to recommend and negotiate payment arrangements
--Demonstrated ability to work in a fast paced environment
--Previous collections experience with greater depth of understanding of Collections and Recovery organization desired
--One year plus of collections, customer service or contact center experience
--Strong negotiation skills
--Display team leadership, be an individual goal achiever but also understand, contribute to and be an advocate of the overall team goal, be adaptable to change, lead peers by example, be dependable, etc.
For immediate consideration, please send an updated resume to email@example.com
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.